Frequently asked questions
Can't find your answer here? Reach out from the contact page below.
Do I need an account to book?
No. You can book and pay as a guest with just an email and phone number. You'll get a booking reference and a way to look up and manage that booking from any device afterward.
How does the security deposit work?
If a listing has a refundable deposit, it's charged along with your stay at booking time and held separately. It's released back to you automatically if your booking is cancelled, or decided by the platform after your stay based on the property's condition.
What if I need to cancel?
Every listing shows its cancellation policy — Flexible or Strict — before you pay, along with the refund windows that apply. Cancel from your booking page and the applicable refund is calculated automatically.
How is the price I pay calculated?
The homeowner sets a nightly rate; the guest-facing price adds a transparent platform fee on top, shown in full before you pay — never a rate that changes after you've committed to it.
Can a homeowner change the price after I book?
No. The price is locked in at the moment your booking is confirmed and paid. Smart Pricing and any automation only affect future, not-yet-booked dates.
How do I create an account after booking as a guest?
Your booking confirmation page has an optional "create an account" prompt — set a password and you're signed in immediately, with that booking already attached to your new account. It's never required.
What extras can I book alongside my stay?
Beach club day access (HEXA, Massimo, NOIA), a golf cart, a car wash, or an electric car rental — all bookable from the Services & Beach Access page, priced and confirmed the same way as a stay.
I'm a homeowner — how do I list my property?
Sign in and go to your owner dashboard to create a new listing. It starts as a draft, and you submit it for a quick verification review before it can go live and accept bookings.